Faq direct express card in the mail

Direct Express ® will never contact you by phone, email or text message to ask you for your card number, password, PIN or security code.

If you have responded to any communication asking you to provide any card or personal information, please inform Direct Express ® customer service immediately by calling the number on the back of your card.

Already have a Direct Express ® card?

For all questions related to the Direct Express ® card, cardholders should call:

Do you need an interpreter?

Translation services are available in more than 235 languages and can be provided by contacting the phone number on the back of your card.

Customer service is available 24/7

We handle calls related to:

• Reporting lost or stolen cards
• Balance inquiries
• PIN changes
• Transaction history requests
• Registering a complaint about a card issue
• Questions about card usage
• Questions about international card usage

You can also write to us at:

How do I sign up for a Direct Express ® card?

To sign up for the Direct Express ® card, please contact our enrollment center between the hours of 8:00 AM CST to 6:00 PM CST Monday through Friday.

The Direct Express ® Debit Mastercard ® card is issued by Comerica Bank, pursuant to a license by Mastercard International Incorporated. Mastercard ® and the Mastercard ® Brand Mark are registered trade marks of Mastercard International Incorporated. Direct Express ® and the Direct Express ® logo are service marks of the U.S. Department of the Treasury, Bureau of Fiscal Service (used with permission).